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We understand that choosing the right care provider comes with many questions. Below, we’ve grouped our most frequently asked questions into key topics to help you find the answers you need.
Yes, our facilities are designed to accommodate residents with mobility challenges. We provide ramps, handrails, wide doorways, and accessible bathrooms. This ensures safety and ease of movement to assist residents as needed, helping them move comfortably and confidently throughout the facility.
The minimum age requirement for a nursing home varies based on the facility, but most only admit residents aged 62+. Moreover, there are laws and regulations governing nursing home admission, so it’s crucial to determine if this type of care is needed
Yes, our team is trained to deal with elderly people, making them feel at home. From assisting with their physical needs to providing safe and reliable care, every resident receives compassionate and professional support.
Yes, you can request a specific support worker whenever possible. We aim to match residents with caregivers they feel comfortable with. Our motto is to build trust and ensure consistent and reliable care.
Yes, we tend to offer specialised care for residents with memory loss or dementia. Our staff is patient and understanding enough to make residents feel safe and supported.
Yes, we provide care services on weekends and public holidays. Our team is available to ensure residents continue to receive the support they need, no matter the day, so families can have peace of mind.
Yes, we provide reliable transportation for residents to attend medical appointments, social activities, and community events. Our staff ensures complete safety and comfort during the journey so that residents can be at ease.
We keep a close eye on each resident’s health through regular check-ins, daily observations, and routine assessments. Any changes in physical or emotional well-being are recorded and addressed on short notice to make sure they are not neglected of necessary care and assistance.
We ensure residents’ dignity and respect their personal space. Our team is involved in making decisions about their care and providing discreet assistance. Staff are trained to handle all personal and medical tasks with sensitivity, to ensure the residents feel safe, respected, and valued at all times.
Staff maintain infection control by following strict hygiene routines, frequent handwashing, cleaning and disinfecting common areas, and using protective equipment when necessary. They also check for safe food handling and proper waste management for a safe and healthy environment.